At Dorossie, we are committed to providing high-quality crochet products and custom services. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:
1. Return Eligibility
- Items must be returned within 14 days of the purchase date.
- Products must be in their original condition, unused, and with all original packaging.
- Customized or personalized items are non-returnable unless defective.
- Digital and downloadable products (such as PDF patterns) are non-returnable.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team via email: [email protected]
- Provide your order number and reason for the return.
- You will receive instructions on how to return the item.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
6. Contact Us
- If you have any questions or concerns regarding our return policy, please contact us via [email protected]
Thank you for shopping at Dorossie. We appreciate your support and look forward to serving you again.